Legal
Privacy policy
Your privacy matters to us. This policy explains what personal information D1 The One collects when you use our website, how we use it, and the steps we take to keep it safe.
What we collect
When you place an order, create an account, join our mailing list or contact us, we collect information such as your name, email address, delivery address, phone number, order details and payment confirmation. Payment card details are handled securely by Shopify Payments — we do not store them.
How we use your data
We use your information to process and deliver orders, communicate about your purchase, provide customer support, and send promotional emails if you have joined our mailing list. You can unsubscribe from marketing emails at any time.
Who we share it with
Your data is shared only with trusted service providers who help us run the store — for example Shopify (hosting and payments), delivery couriers, and our email service. We do not sell your personal information to third parties.
Cookies and tracking
Our website uses essential cookies to keep your basket and account working, and analytics cookies to help us understand how visitors use the site. You can manage or disable non-essential cookies through your browser settings.
How we protect it
We use secure hosting, encrypted connections (SSL), and access controls to protect your data. Only authorised team members can access order and account information, and only when it is needed to fulfil your request.
Your rights
You have the right to access, update or delete the personal information we hold about you. You can update most details through your account, or contact us directly to request a copy of your data or ask us to remove it.
How long we keep it
We keep order and account records for as long as necessary to fulfil legal, accounting and tax obligations. Marketing data is kept until you unsubscribe or ask us to remove it.
Questions
If you have any questions about this privacy policy or how we handle your data, please get in touch.
D1TheOneEnquiries@outlook.comYou can also use the contact form.